Privacy Policy
Last updated: April 27, 2026
1. Introduction
BellyBento ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").
By using BellyBento, you consent to the data practices described in this policy. If you do not agree with our policies, please do not use our Platform.
2. Information We Collect
2.1 Information You Provide
| Data Type | Purpose |
|---|---|
| Full Name | Account creation, communication |
| Email Address | Account verification, notifications, support |
| Phone Number | OTP verification, delivery coordination |
| Delivery Address | Order delivery, provider matching |
| City/Location | Finding nearby providers |
2.2 For Tiffin Providers (Additional)
| Data Type | Purpose |
|---|---|
| FSSAI Registration Number | Compliance verification |
| Aadhaar Number | KYC verification |
| PAN Number | Tax compliance, payments |
| Bank Account Details | Payment settlement |
| Kitchen Photos | Hygiene verification |
2.3 Automatically Collected Information
- Device Information: Device type, operating system, browser type
- Usage Data: Pages visited, time spent, click patterns
- Location Data: With your permission, for provider matching
- Cookies: Session management, preferences, analytics
- IP Address: Security, fraud prevention, analytics
3. How We Use Your Information
We use collected information to:
- Create and manage your account
- Process orders and payments
- Connect you with tiffin providers in your area
- Send order updates, notifications, and promotional communications
- Improve our Platform and services
- Provide customer support
- Prevent fraud and ensure security
- Comply with legal obligations
- Analyze usage patterns and trends
4. Information Sharing
4.1 With Tiffin Providers
When you place an order, we share with the Provider:
- Your name
- Delivery address
- Phone number (for delivery coordination)
- Order details and preferences
4.2 With Service Providers
We may share data with third parties who assist us:
- Payment processors (Razorpay, PayU, etc.)
- Cloud hosting providers (AWS, Vercel)
- Analytics services (Google Analytics)
- Communication services (SMS, Email providers)
4.3 Legal Requirements
We may disclose information if required by:
- Law, regulation, or legal process
- Government or regulatory authorities
- To protect our rights, safety, or property
- To investigate potential violations
We DO NOT:
- Sell your personal data to third parties
- Share your data for unrelated marketing purposes
- Share sensitive data (Aadhaar, PAN) with Customers
5. Data Security
We implement security measures including:
- Encryption: SSL/TLS for data in transit
- Secure Storage: Encrypted databases
- Access Controls: Role-based access to data
- Regular Audits: Security assessments
- Payment Security: PCI-DSS compliant payment processing
While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Account Information | Until account deletion + 90 days |
| Order History | 7 years (legal/tax compliance) |
| Payment Records | 7 years (legal/tax compliance) |
| KYC Documents (Providers) | 5 years after relationship ends |
| Analytics Data | 26 months |
7. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Receive your data in a portable format
- Withdraw Consent: Opt-out of marketing communications
- Restrict Processing: Limit how we use your data
To exercise these rights, contact us at privacy@bellybento.com
8. Cookies Policy
We use cookies and similar technologies for:
| Cookie Type | Purpose |
|---|---|
| Essential | Login, session management (required) |
| Functional | Remember preferences, settings |
| Analytics | Usage patterns, improvement |
| Marketing | Personalized ads (with consent) |
You can manage cookie preferences through your browser settings.
9. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
10. Children's Privacy
BellyBento is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.
11. Data Transfer
Your data may be processed on servers located outside your country of residence. By using our Platform, you consent to the transfer of your data to India and other countries where our service providers operate.
12. Compliance with Indian Laws
This Privacy Policy complies with:
- Information Technology Act, 2000
- IT (Reasonable Security Practices and Procedures and Sensitive Personal Data) Rules, 2011
- Digital Personal Data Protection Act, 2023 (when applicable)
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our Platform. The "Last updated" date at the top indicates when the policy was last revised.
14. Grievance Officer
In accordance with the Information Technology Act, 2000, the name and contact details of the Grievance Officer are:
Grievance Officer: [Name]
Email: grievance@bellybento.com
Phone: [Phone Number]
Address: [Business Address]
Response time: Within 30 days of receiving the complaint
15. Contact Us
For privacy-related questions or concerns, contact us at:
BellyBento
Email: privacy@bellybento.com
Phone: [Your Phone Number]
Address: [Your Business Address]